The Nerve - a holiday rant

Every year the town that I live in (as im am sure it happens nation wide as well) comes together and holds a community toy drive and also participates in the Toys for Tots program. Well because of my financial situation, I dont always have alot of money to get presents for my niece who is really like my daughter.  So I filled out an application and put on it her interests and shoe size, pant size, and shirt/coat size and turned it into the program director as instructed.
Well I get the call to come pick up the holiday box for her, and so once I got the box with the few items that were requested (mainly art supplies because she isnt into video games, and gadgets) I had to kill some time waiting for my ride to come back and get me. So outside of the office there are benches and i was sitting there just thankful for such a wonderful program and feeling blessed for what I did get. Listening to the cheerful joys of the impoverished people who are in my boat and just dont know how to make ends meet let alone provide a decent christmas for their children. The absolute gratitude that was expressed made me happy.

Enter the rant: So among all the thank you's, and god bless you's, I hear a 'lady' come walking up and was angry that her 5mth old son did not get anything in the box, and that she specifically put his name and information on the application along with her 2 other children (both girls) and that she was appalled and outraged that he didnt have a single thing in there. At this point my tongue is bleeding because I am so pissed off at the nerve that this woman has and making such demands. Now here is my thinking process on the whole situation.
1.) it may have been an oversight on the programs part. After all we are all human, except in this case *snark*.
2.) you just received a box full of stuff for your girls, you could be thankful for that and go and buy your 5mth old something, its not like he is really going to know if you do or dont.
3.) HOW FUCKING DARE YOU BE A BITCH AND YELL AT WORKERS WHO ARE TRYING TO MAKE CHRISTMAS FOR OVER 1500 KIDS AND YOUR BITCHING BECAUSE YOUR 5MTH OLD DIDNT HAVE ANYTHING IN THE BOX, HAVE YOU HEARD OF THE DOLLAR TREE?

Now this same woman not even three weeks prior was talking to me at the bus stop about how she wanted my phone and offered me $150 for it when I got my Galaxy S4. I wanted to say something about it to her then but I held my tongue and did my best version of a mime. I just dont understand people like that. They can not be grateful for what has been provided to them, let alone complain about a free service that was donated by the community and people who took the time and money out of their lives to sort and package the boxes. It just made me even more thankful to these people and the generous donations, that helped me with the little bit that I did get for my niece.