The frustrations of adulting

In this day and age, why is it that we still have to be on "hold" when we call into a company? They are not ones to wait to collect payments, or when they want information, or anything really. We're to jump through hoops, listen to countless hours of horrible hold music, and only to get to a representative who either cannot help us, doesn't speak our language so doesn't understand us or we them. Or to wait on hold for over 30 minutes for the call to drop. 

We can gather images from the very depths of space, and see things that no human has ever before, yet you walk into your kitchen and your call drops.

Today finds me trying to get ahold of Medicare in order to change my drug plan, otherwise I will be charged $75 a month from my $9.70 that I currently pay. Now I am not going to complain because I know that there are people out there that pay way, way, way more than I do. But still, I shouldn't have to be on hold until after the holidays. Like I have this vision of them leaving, going home, celebrating the holidays, and here I am a skeleton still listening to their shitty hold music. The mental image is laughable. But at the time of writing this I have been on hold for almost 45 minutes, collectively, after holding for almost 30 minutes prior and having the call disconnect.